DRC Resources

Basic Mediation Training info

Who Should Take This Course?

  • Individuals interested in learning the basic process and skills for becoming a professional mediator.
  • Human resource professionals seeking more collaborative approaches to resolving internal organizational disputes.
  • Attorneys looking to improve their collaborative negotiation skills for use in the practice of Collaborative Law and those wishing to become more effective advocates in the mediation process.
  • Professionals and community leaders needing to enhance their “informal” mediation skills for resolving conflicts among individuals, groups, or organizations.

What Will Participants Learn?

  • Key considerations in setting up a mediation.
  • A seven-stage mediation process based on the theory of interest-based negotiation.
  • Specific communication skills to assist the negotiation process.
  • Management of face-to-face negotiations between the parties.
  • Guidelines for working with attorneys in the mediation session.
  • Use of individual sessions as a tool to facilitate problem solving.
  • Ethical considerations for mediation practice.

Why Take This Particular Basic Mediation Training?

  • Meets the standards described for court-referred mediations in the Texas Alternative Dispute Resolution Procedures Act.
  • Exceeds the standards of the Texas Mediation Trainers Roundtable 40-Hour Training Standards as required by the Texas Mediator Credentialing Association.
  • Exposes trainees to a broad range of disputes, such as family, commercial, personal injury, employment, and neighborhood mediations.
  • Emphasizes practice; each trainee participates in mediation role plays and numerous skill – development exercises.
  • Provides a comprehensive mediation manual written by the trainer and containing extensive information on mediation skills, techniques and resources.
  • Uses trained coaches (who are also experienced mediators) to supervise role play groups.
  • This trainer has trained more than 2,500 people in mediation, negotiation, and conflict resolution skills.
  • Fulfills the training requirement for initial membership with the Association of Attorney – Mediators.

Continuing Education Credit (CEU’s)

  • Social Workers
  • Licensed Professional Counselors
  • Licensed Marriage and Family Therapists
  • Attorneys
  • HR Professionals

About the   Trainer:

Diane M. Harvey, LCSW

TMCA Credentialed Advanced Mediator

Diane is a Clinical Social Worker and Mediator, maintaining a private therapy practice since 1994 and adding mediation to her practice in 1999. Since then, she mediates at the Austin Dispute Resolution Center (DRC) and has served as a coach in their mediation trainings for many years. She is a past board member (past president) of the Austin Mediators Association, a past board member of the Texas Mediators Credentialing Association (TMCA) and the Texas Association of Mediators (TAM – Past President). Diane is a co-founder of The Center for Integrated Divorce, a program designed to assist couples committed to a non-adversarial process.

Diane holds an MSW from Fordham University. As a social worker, she worked with people in a wide variety of settings including a 10-year career in the New York State mental health system, concurrent with years of union leadership. It was her union work that piqued an interest in mediation. In 1993 she moved to Texas and headed the social services department at a private psychiatric hospital. She is a frequent speaker and workshop leader for a variety of local, statewide, and national groups, focusing primarily on conflict resolution, mediation, communication, and mental health issues. Diane was honored by the National Association of Social Workers – Texas Capital Branch as 2014 Social Worker of the Year.

2021 Mediation Training Registration Form


DRC Intake - Civil


DRC Intake - Family


DRC Intake - No Attorney